Our service policy provides our customers in Broome with peace of mind knowing that all our maintainance work is guaranteed to be completed to the high standard we offer. If you are not completely satisfied with any aspect of the work upon completion, we will endeavour to resolve any discrepancies in a timely manner. We have high ethics and will endevour to provide you with a high standard of service, attention to detail, and cleanliness. We provide a fair deal and stick to our quoted agreement.
We Understand and Anticipate Customer Needs by:
- Working in partnership with our customers, adapting our service to meeting each need where possible.
- Being proactive and working to anticipate our customer requirements and trying to offer assistance when needed.
- Endeavouring to see our customer’s point of view and respect their attitudes and feelings.
- Treating our customers with respect and courtesy at all times and be relied upon to maintain discretion and keep the confidentiality of our customers.
- Having a commitment to help our customers identify their requirements.
- Seeking feedback from our customers through informal and formal feedback to take appropriate action to address any problems.
Our Service is Guaranteed Because We:
- Have a willingness to go that extra mile for each of our customers.
- Try to understand what is expected of us and attend regular training to enhance our skills.
- Respond quickly to problems and analyse all opportunities for improvements to our service.
- Always endeavour to do things correctly the first time, on time and every time.
- Try to maintain consistent service standards.
- Are committed to the idea of continuous review and improvement of our service.
- Are totally committed in our effort to provide our customer a quality service.
- Trying always to achieve success by understanding the needs of our customers and to satisfy those needs to the best of our ability.
- Are totally committed to providing a quality service for you. We believe we have the necessary experience to more than fulfil our responsibilities. If the service you receive falls short of your expectations please do not hesitate to contact us and we will endevour to resolve any issues promptly.